Refund policy

Last updated: July 2026

We want you to love your purchase. If you're not completely satisfied, we're here to help.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unworn and unused.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging whenever possible.

Items that show signs of wear, damage, washing, or alteration cannot be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Underwear
  • Swimwear without hygiene protection
  • Bodysuits
  • Earrings
  • Gift cards
  • Final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging.

We will work quickly to provide an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method.

Please note that your bank or card issuer may require several business days to process the refund.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you require a different size or colour, please place a new order after your return has been approved.

Contact

For all return requests, please contact our customer support before sending any items back.